Yes. Refunds are governed by our Refund Policy and are processed securely through the same payment method you used at checkout. To be eligible for a refund, your license must not have been activated. A license is considered activated once the Install Key has been requested.
Your license key will be sent automatically by email as soon as your purchase is confirmed. Please make sure to check your inbox (and spam folder, just in case).
Yes. A single license is valid for all plugin versions (VST3, AAX, and AU). You do not need to purchase separate licenses for each format.
No. The Standalone version requires a separate license, independent from the plugin license.
The activation process is as follows: When you install the plugin or the Standalone version, the software will generate an Export Key. Log in to your AudiOnTime account and enter this Export Key in the dedicated activation section. AudiOnTime will generate an Install Key, which will be displayed in your account and also sent to […]
Yes, but not simultaneously. Each license is valid for only one primary device. If you wish to transfer your license to another computer, you must generate an Export Key from the application or plugin. This will create a new Export Key, which you can enter in your AudiOnTime account to receive a new Install Key […]
If you change your computer, you must generate a Export Key from within the application or plugin. This will provide you with a new Export Key. Enter this key in your AudiOnTime account to obtain a new Install Key, and then follow the standard activation process to complete the transfer.
No. An internet connection is not required on the computer where the application or plugin is installed. You only need access to your AudiOnTime account—either from that computer or any other device—in order to enter your Export Key and obtain your Install Key.
No. As stated in our Refund Policy, refunds are only available for non-activated licenses within 14 days of purchase. A license is considered activated from the moment the Install Key is requested.
Once your purchase is completed, you will gain access to the download link for the plugin or standalone application directly from your AudiOnTime customer account. The download link will also be available in your order confirmation email.
