Can I use the same license on multiple devices?
Yes, but not simultaneously. Each license is valid for only one primary device. If you wish to transfer your license to another computer, you must generate an Export Key from the application or plugin. This will create a new Export Key, which you can enter in your AudiOnTime account to receive a new Install Key […]
What happens if I change my computer?
If you change your computer, you must generate a Export Key from within the application or plugin. This will provide you with a new Export Key. Enter this key in your AudiOnTime account to obtain a new Install Key, and then follow the standard activation process to complete the transfer.
Is an internet connection required to activate the software?
No. An internet connection is not required on the computer where the application or plugin is installed. You only need access to your AudiOnTime account—either from that computer or any other device—in order to enter your Export Key and obtain your Install Key.
Can I request a refund after activating my license?
No. As stated in our Refund Policy, refunds are only available for non-activated licenses within 14 days of purchase. A license is considered activated from the moment the Install Key is requested.
Which operating systems are supported?
OnTimePL supports Windows 10 or later and macOS 14 or later.
How do I download the software?
Once your purchase is completed, you will gain access to the download link for the plugin or standalone application directly from your AudiOnTime customer account. The download link will also be available in your order confirmation email.
How do I install the software?
Installation is straightforward: simply run the installer file and follow the on-screen instructions. A step-by-step installation guide will be available in your customer account.
Do I need to install both the plugin and the standalone version?
No. The plugin (VST3, AAX, AU) and the standalone application are separate products. You only need to install the version you have purchased a license for.
Can I reinstall the software later if needed?
Yes. You can reinstall the software using the same Export Key, as long as the computer’s components and system characteristics remain unchanged. If significant changes are detected, a new Export Key will be generated and the Install Key will no longer work. To address this, you must generate a new Export Key from the software […]
What happens if I upgrade my hardware?
Before making any major hardware upgrades (such as changing the motherboard, CPU, or other critical components), it is recommended to generate a Export Key from within the application or plugin. This will allow you to create a new Export Key, which you can then enter in your AudiOnTime account to obtain a new Install Key. […]