{"id":292,"date":"2025-10-04T17:30:48","date_gmt":"2025-10-04T17:30:48","guid":{"rendered":"https:\/\/audiontime.com\/refund-and-return-policy\/"},"modified":"2025-10-04T17:56:55","modified_gmt":"2025-10-04T17:56:55","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/audiontime.com\/en\/refund-and-return-policy\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"292\" class=\"elementor elementor-292 elementor-271\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aae2bca e-flex e-con-boxed e-con e-parent\" data-id=\"aae2bca\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44c2981 elementor-widget elementor-widget-text-editor\" data-id=\"44c2981\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"510\" data-end=\"611\">At <strong>BROADCAST ANALYSIS TECHNOLOGIES, S.L.,<\/strong> hereinafter referred to as BROANTECH, S.L., we want our customers to purchase our products with complete confidence.<\/p><p data-start=\"613\" data-end=\"934\"><strong data-start=\"613\" data-end=\"646\">1. Free Trial Period<\/strong><br data-start=\"646\" data-end=\"649\">Before purchasing, any user may download and install the software in its free trial version for <strong data-start=\"765\" data-end=\"776\">14 days<\/strong>, at no cost. This period allows the user to evaluate all the essential features of the product and verify its compatibility with their system. <\/p><p data-start=\"936\" data-end=\"1355\"><strong data-start=\"936\" data-end=\"981\">2. Exclusion of the Right of Withdrawal<\/strong><br data-start=\"981\" data-end=\"984\">In accordance with Article 103.m) of Royal Legislative Decree 1\/2007, the right of withdrawal shall not apply to digital software licenses once the product key has been delivered and activated.<br data-start=\"1187\" data-end=\"1190\">By making a purchase, the customer expressly acknowledges that, as this is a digital product, <strong data-start=\"1284\" data-end=\"1323\">no refund is possible <\/strong>once the license has been activated.<\/p><p data-start=\"1357\" data-end=\"1502\"><strong data-start=\"1357\" data-end=\"1404\">3. Cases Where a Refund Is Granted<\/strong><br data-start=\"1404\" data-end=\"1407\">Refund requests will only be accepted in the following exceptional situations:<\/p><ul data-start=\"1503\" data-end=\"1653\"><li data-start=\"1503\" data-end=\"1555\"><p data-start=\"1505\" data-end=\"1555\">Error in the assignment or delivery of the license.<\/p><\/li><li data-start=\"1556\" data-end=\"1603\"><p data-start=\"1558\" data-end=\"1603\">Defective or invalid activation key.<\/p><\/li><li data-start=\"1604\" data-end=\"1653\"><p data-start=\"1606\" data-end=\"1653\">Duplicate charges or incorrect billing amounts<\/p><\/li><\/ul><p data-start=\"1655\" data-end=\"1822\"><strong data-start=\"1655\" data-end=\"1703\">4. Refund Request Procedure<\/strong><br data-start=\"1703\" data-end=\"1706\">The customer must contact our support service at <strong data-start=\"1782\" data-end=\"1808\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1784\" data-end=\"1806\">contact@audiontime.com<\/a><\/strong>, providing the following information:<\/p><ul data-start=\"1823\" data-end=\"1921\"><li data-start=\"1823\" data-end=\"1844\"><p data-start=\"1825\" data-end=\"1844\">Order number.<\/p><\/li><li data-start=\"1845\" data-end=\"1893\"><p data-start=\"1847\" data-end=\"1893\">Purchase details (name, registration email).<\/p><\/li><li data-start=\"1894\" data-end=\"1921\"><p data-start=\"1896\" data-end=\"1921\">Reason for the request.<\/p><\/li><\/ul><p data-start=\"1923\" data-end=\"2114\"><strong>BROANTECH, S.L<\/strong>. will review the case and, if the refund is approved, it will be processed within a maximum of <strong data-start=\"2034\" data-end=\"2053\">14 business days<\/strong>, using the same payment method employed in the purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At BROADCAST ANALYSIS TECHNOLOGIES, S.L., hereinafter referred to as BROANTECH, S.L., we want our customers to purchase our products with complete confidence. 1. Free Trial PeriodBefore purchasing, any user may download and install the software in its free trial version for 14 days, at no cost. This period allows the user to evaluate all the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-292","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/audiontime.com\/en\/wp-json\/wp\/v2\/pages\/292","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/audiontime.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/audiontime.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/audiontime.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/audiontime.com\/en\/wp-json\/wp\/v2\/comments?post=292"}],"version-history":[{"count":1,"href":"https:\/\/audiontime.com\/en\/wp-json\/wp\/v2\/pages\/292\/revisions"}],"predecessor-version":[{"id":293,"href":"https:\/\/audiontime.com\/en\/wp-json\/wp\/v2\/pages\/292\/revisions\/293"}],"wp:attachment":[{"href":"https:\/\/audiontime.com\/en\/wp-json\/wp\/v2\/media?parent=292"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}